Launch is the middle of the project, not the end. The retainer reserves a block of our capacity each month and spends it on whatever protects and improves the product — with a written report showing where it went.
Discuss a retainer →Monitoring, incident response, dependency updates, backups verified rather than assumed.
Defect fixes, user questions escalated by your staff, and the small changes that unblock a workflow.
Instrumentation, reporting, and reading the numbers with you so the backlog reflects reality.
The prioritized roadmap: new capability, workflow refinement, performance, technical debt paid down.
Pick the level that matches how much the product still needs to change. Moving between tiers takes one month's notice either direction.
Priorities confirmed against the quarterly roadmap and anything urgent from last month.
Improvements shipped in small releases, with reliability work absorbed as it arises.
Where the hours went, what changed for users, what is queued next.
A working session on outcomes, priorities and whether the tier still fits.
We take on retainers for systems we did not build, after a short technical review to confirm we can support it responsibly.
Request a technical review →